cq777's Privacy Policy

When registering an account and using services on cq777, we may collect the following types of information:

1.1 — Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address

1.2 — Financial Information

• bKash, Nagad, or Rocket account numbers — for transaction processing purposes only
• Deposit and withdrawal transaction history
• Wallet balance and bonus information

1.3 — Technical Information

• IP address and device type
• Browser version and operating system
• Site access time, page navigation path, and session duration
• Data obtained from cookies and similar tracking technologies

1.4 — Gaming Behaviour Information

• Play history, bet amounts, and results
• Preferred game categories and providers
• Responsible gaming limit-setting requests

We use the information we collect for the following legitimate purposes:

• Account management: To create, manage, and secure your profile.
• Identity verification: To grant access only to eligible users (aged 21 or above) and to prevent fraudulent activity.
• Transaction processing: To complete deposits and withdrawals via bKash, Nagad, or Rocket.
• Customer support: To resolve your issues and operate our 24/7 support service.
• Responsible gaming: To analyse patterns and intervene where necessary to prevent gambling addiction.
• Meeting legal obligations: To comply with applicable laws and regulations and to assist with investigations.
• Service improvement: To analyse user experience and improve the quality and security of the site.
• Marketing communications: To send relevant promotional information based on your consent.

cq777 may share your information with third parties in certain circumstances. However, such sharing is always limited, purpose-specific, and consistent with this policy.

3.1 — Service Provider Partners

We work with trusted third parties for essential services such as payment processing (bKash, Nagad, Rocket), technology infrastructure, fraud detection, and customer support software. These partners receive only the minimum information necessary to perform their designated tasks and are bound by a strict confidentiality agreement with us.

3.2 — Legal Requirements

We may disclose relevant information in response to a court order, government investigation, or legally binding request. In such circumstances, we will endeavour to notify you within the limits permitted by applicable law.

3.3 — Business Transfers

In the event of a partial or full transfer, merger, or acquisition of cq777's business or assets, your information may be transferred to a prospective buyer. In such cases, we will notify you in advance by email and provide you with available options.

cq777 applies industry-standard technical and administrative measures to ensure the security of your personal and financial information.

• SSL Encryption: All data transfers on our website are secured with 256-bit SSL/TLS encryption, ensuring the protection of information between your browser and our servers.
• Firewall and access control: Multi-layer firewalls and strict role-based access controls are used to prevent unauthorised access.
• Data encryption: Sensitive information is stored in an encrypted state in our database.
• Regular security audits: We conduct regular security audits and vulnerability assessments.
• Staff training: All staff who handle personal information are specially trained in privacy protection.

The cq777 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve the quality of our service.

5.1 — Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and security. The site cannot function properly without these.
• Functional cookies: Used to remember your language preferences, settings, and personalised experience.
• Analytics cookies: Help improve the quality of the service by analysing site statistics.

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the site.

We retain your information only for as long as necessary to fulfil the required purposes:

• Account information: For as long as your account is active and for the legally required period after it is closed.
• Transaction records: Financial transaction information is retained for an extended period, subject to legal obligations.
• Technical logs: Retained for a limited period for security and service analysis purposes.
• Marketing information: Until you withdraw your consent or until it is no longer relevant.

Once the designated retention period ends, we securely delete or anonymise your information.

As a cq777 user, you have the following rights over your own information:

• Right to access: You can request to know what information we hold about you.
• Right to correction: You can request that inaccurate or incomplete information in your account be updated.
• Right to deletion: In certain circumstances, you can request that your personal information be deleted.
• Right to restrict processing: In some cases, you can request restrictions on how your information is used.
• Right to withdraw consent: You can withdraw consent given for marketing communications at any time.
• Right to lodge a complaint: If you believe your privacy rights have been violated, you can file a formal complaint with us.

To exercise these rights, please submit a request to [email protected]. We will respond to your request within a reasonable timeframe. In some cases, it may not be possible to fulfil all requests due to legal obligations or legitimate interests.

cq777 strictly does not provide services to persons under the age of 21. We do not intentionally collect any personal information from minors.

An age verification process is completed at the time of account registration. If we are informed that a minor has opened an account, we will immediately close that account and delete the associated information.

If a parent or guardian believes their minor child has used our platform, please contact [email protected] immediately.

cq777 may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify you of the changes at your registered email address.
• Display a notice on the site.

Continued use of our service after a policy change will be considered acceptance of the updated policy. The latest version will always be available on this page.

If you have any questions, concerns, or requests about this privacy policy, please do not hesitate to get in touch with us. cq777's privacy team is always ready to assist you.

We generally aim to respond to your request within business days. For urgent matters, please contact us via live chat.